FAQs – Vela

We proudly stand by the quality of our products. However, if for any reason you are dissatisfied with your jewellery, please contact us within 30 days of your purchase. Our team will be in touch shortly thereafter. For more information, please look at our terms and conditions.

Exchanges and returns are accepted on items received in their original condition (unworn, unused and unaltered) within 30 days of receiving the item.

For returns we offer a full refund or a store credit. We ask that you return the jewellery in the same packing it arrived in to avoid any damage on the return journey.

Items that have been purchased on sale or on promotion cannot be returned or exchanged unless faulty.

When the returned item is received, we will issue a store credit or refund within two business days. The processing time for the amount to be reflected in your account will vary by bank (approx. 3 -10 business days).

Quality is extremely important to us. Your Vela piece is under warranty for any manufacturing defects (in material or workmanship) for a period of 12 months from the date of purchase. This does not cover scratches, damages caused by accident, abuse, neglect, improper use or storage of the product, unauthorised modifications or normal wear and tear, theft, or loss.

As all of our jewellery is made from natural materials, it must be noted that there will almost always be small irregularities and/or slight variations in the materials. These characteristics are unique to your Vela piece and are not considered defects. If there is a major defect with the product, you are entitled to replacement of the faulty goods with identical new goods or a full refund of the cost of the goods.

Warranty will be voided if the jewellery is taken to be altered or repaired by a third party not approved by Vela.

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